Terms of Service

These Terms of Service ("Terms") govern your access to and use of Chatty, a WhatsApp-based booking, payments and customer-retention platform operated by VUNA GROUP (Pty) Ltd ("we," "us," or "our"), and the Chatty website. By using the Service you agree to these Terms. If you do not agree, please do not use the Service.

1. Acceptance of these Terms

By creating an account, connecting a WhatsApp number, or otherwise using the Service, you confirm that you are at least 18 years old, are acting on behalf of a business, and have authority to bind that business to these Terms.

2. The Service

Chatty connects to the WhatsApp number your business already uses and provides a shared inbox, automated replies, bookings, deposits and in-chat payments, reminders, and retention tools. Features may change, improve, or be discontinued over time. We do not guarantee that the Service will be uninterrupted or error-free.

3. Your Account & WhatsApp Number

You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your account credentials, and for all activity that occurs under your account. You confirm that you are authorised to connect the WhatsApp number you provide and to message the contacts you import.

4. Acceptable Use

You agree not to use the Service to:

• send spam, or message people who have not opted in or who have opted out;
• send unlawful, fraudulent, misleading, harassing, or harmful content;
• infringe the intellectual-property or privacy rights of others;
• circumvent or interfere with the security or integrity of the Service;
• violate the WhatsApp Business Messaging Policy or any applicable law.

Misuse — particularly spam — can cause your number to be rate-limited or banned by WhatsApp. We may suspend or terminate accounts that breach this section.

5. Payments & Deposits

Subscription fees are billed monthly in South African Rand and are payable in advance. You can cancel at any time; fees already paid are non-refundable except where required by law. Customer payments and deposits collected through the Service are processed by third-party payment providers and settle into your own business bank account; we are not a party to those transactions and are not responsible for refunds, chargebacks, or disputes between you and your customers.

6. WhatsApp / Meta Platform & POPIA

The Service relies on the WhatsApp Business Platform and is subject to Meta's policies, which may change. You are responsible for obtaining valid consent from your customers before messaging them and for honouring opt-outs. As the responsible party for your customers' personal information under the Protection of Personal Information Act (POPIA), you must process that information lawfully; we act as your operator and process it on your instructions. Our Privacy Policy explains how we handle data.

7. Intellectual Property

The Service, including its software, design, and branding, is owned by VUNA GROUP (Pty) Ltd and protected by applicable law. We grant you a limited, non-exclusive, non-transferable licence to use the Service for your business while these Terms are in effect. You retain ownership of the content and data you provide.

8. Disclaimers & Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, to the maximum extent permitted by law. To the extent permitted by law, our total liability arising out of or relating to the Service is limited to the fees you paid us in the three months preceding the claim. We are not liable for indirect, incidental, or consequential losses, or for the acts of WhatsApp/Meta, payment providers, or your customers.

9. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes and update the effective date above. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

10. Governing Law & Contact

These Terms are governed by the laws of the Republic of South Africa, and the courts of South Africa have exclusive jurisdiction over any dispute. Questions about these Terms can be sent to:

Disclaimer: These Terms are provided for informational purposes and should be reviewed by a qualified legal professional before being relied upon.